Information We Collect

• Personal Information: Name, email address, phone number, gender, date of birth, and address.
• Account Data: Login credentials and verification data.
• Medical or Service Data: Information related to appointments, feedback, and interactions with healthcare professionals.
• Device Information: Device type, operating system, and IP address, used for security and performance optimization.
• Location Data (optional): For users — to display nearby professionals and services. For professionals — to indicate availability and proximity to users. This is only accessed if you grant permission.

How We Use Your Information

• To provide and manage appointments, including booking, reminders, and payments.
• To show professionals or users near your location, if location access is granted.
• To verify professional credentials and manage compliance.
• To improve our platform’s performance, reliability, and security.
• To send notifications related to bookings, updates, and service information.
• To comply with legal and regulatory obligations.

Use of Location Data

• HELY may access your device’s location if you grant permission. This enables the app to display professionals near you or to let professionals indicate their availability to nearby users.
• Location access is entirely optional. You can enable or disable it anytime through your device’s settings.
• HELY does not store continuous location data — only the necessary information for real-time display during use.
• Location data is never sold or shared with third parties. It is used exclusively to enhance user experience and service accuracy.
• All location data is processed securely and in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Payment and Fees

• Payments are securely processed via third-party gateways such as Stripe, MB Way, or PayPal.
• HELY does not store any credit card or banking details on its servers.
• All payment information is encrypted and handled according to PCI-DSS standards.

Data Sharing and Security

• We do not sell or rent your personal data. Data may be shared only with trusted service providers (e.g., payment processors, hosting services) strictly for operational purposes.
• Healthcare professionals receive only the information necessary to provide the requested service.
• All information is stored on secure, encrypted servers with access restricted to authorized personnel only.

User Rights

• Access, correct, or delete your personal data by contacting us at support@hely.care.
• Withdraw consent for data processing (including location data) at any time.
• Request a copy of your data in a portable format, in accordance with GDPR rights.

Data Retention

HELY retains user data only for as long as necessary to provide the services, comply with legal requirements, or resolve disputes. After this period, data is securely deleted or anonymized.

Third-Party Services

HELY integrates trusted third-party services such as Google Maps, Firebase, and SendGrid to enable functionality like geolocation, notifications, and secure email communication. Each third-party provider follows its own privacy and data security standards.

Changes to this Privacy Policy

HELY may update this Privacy Policy periodically to reflect new features, regulations, or improvements in data protection. Any changes will be communicated through the website or mobile app, and the latest version will always be available at https://hely.care/privacy-policy.

Contact Us

For questions or concerns about this Privacy Policy or data handling practices, please contact us at: support@hely.care.